SHIPPING POLICY
Le Bastille Shipping Policy
How does shipping and delivery work?
You’ve made an order, the sun is shining and an angelic choir is singing in the background knowing your Le Bastille order is on its way - now what?
Once an order is placed, our team will carefully collect your Le Bastille order from the clouds and package it, so please allow up to 72 hours for our team to pick and pack your order.
Since we work with suppliers around the world to source high quality products, your Le Bastille order will then gently be sent via our global distribution centre, and then it should be safely in your patiently waiting hands within 7-15 business days** Australia. (World orders within 20 days)
As soon as your order is sent you will receive a shipping confirmation email from us complete with a tracking number so you can follow this magical journey.
*Please note: We send via signature required post to ensure safe delivery - if you opt for ‘Authority To Leave’ yourself, we are not responsible for the package in the rare case it is missing or stolen.
**Please note: all shipping timeframes are from the advertised date of dispatch. Should your item have a pre-order date (advised next to the product name in brackets), this is the date of dispatch. The delivery timeframe starts from the pre-order date it ships on. If there’s no date next to the product name, you’re in luck - it’s ready to go!
How much do I pay for shipping?
If you’re located in Australia, standard shipping is free on all orders over $100. For orders under $100, standard shipping is $10.
SHIPPING WITHIN AUSTRALIA:
*FREE for all orders over $100+
- Standard Shipping (7 -20 business days) $10.00
SHIPPING THE REST OF THE WORLD:
*FREE for all orders over $199+
- Standard Shipping (Estimated 7 - 20 Working Days) $20.00
Deliveries may be subject to import taxes, customs inspections, or duties set by each individual country and their local authority and are subject to change
How do I track my order?
Yay, time to celebrate – it’s on its way! After we pass your order, we will send you a shipping confirmation email which will have a ‘Track Order’ button. This will take you directly to the Australia Post site so you can follow the live tracking updates!
Haven’t received your shipping confirmation email yet? Your order may be on pre-order, as confirmed on the website at time of purchase. Be sure to check your original order confirmation, you won’t receive a shipping confirmation email until that pre-order date.
What is covered shipping?
Although we try our very best, sometimes mistakes happen. Should your package have a delivery issue with Australia Post or any other delievery agent (such as being lost or missing from delivery), we can lodge an enquiry to follow up on your package and find out what’s happened. If you purchase covered shipping, after our Australia Post investigation, if your item has been confirmed as lost or stolen, we will send out a replacement straightaway. If you choose not to purchase covered shipping, we are unable to guarantee a replacement for your stolen item.
Help, I think my order is lost/hasn’t been delivered?
Think your order might be lost in transit? Sometimes life happens and they aren’t able to deliver within this timeframe. When this is the case, your tracking number may show a ‘delayed’ delivery date.
If your order isn’t delivered within 20 days, please contact us and we can launch an investigation with Australia Post or the delivery agent.
*Please note: For any queries or issues related to your Australia Post order, we recommend you first reach out to Australia Post directly. While we understand delays are frustrating, we are required to work within Australia Post’s processes. Once you have contacted Australia Post directly, let us know and we can contact them on your behalf to try and resolve any issues ASAP.
Can I change my shipping address?
Oops, Le Bastille not being sent to the right address? We can absolutely help change this for you! Provided your order has not shipped, please send us the new details and we can change this over for you.
If your order has been shipped, don’t panic! You can still redirect it via the Australia Post tracking link we provide on your shipping confirmation email.
*Please note: We can only send your order to the address you provide on your order - if you have provided an incorrect address, and the package is delivered there, we are unable to retrieve it so please check your address carefully!