FAQS
PLACING AN ORDER
Do I need an account to place an order?
No, you do not need to have an account to place an order on our website. However, it is recommended to make an account to check and manage your order status during the delivery process.
How would I know which size to choose?
You can easily find your garment size from an international sizing chart provided on the website. Very important to measure your own size and match it with the sizing chart.
Can I cancel or modify my order?
You can cancel or modify an order within 24 hours from purchase by contacting support@lebastille.com.au
What are my payment method options?
You can quickly pay through a Visa card, Master card, or PayPal.
How can I have a receipt and track of my order?
After you place an order, you will receive an email providing you with a receipt of your purchase and a tracking number.
Can I add items to my order after purchase?
Yes, if the items are being shipped to the same address and within 24 hours of purchase, you can add items to your order. To do so, please contact support@lebastille.com.au
SHIPPING & DELIVERY
When will I receive my package?
It takes 3 business days to process your order and then 6-14 business days for delivery.
How can l receive free shipping in Australia when spending over $100.
When spending over $100 on products you will recieve free shipping in Australia.
Please place Discount Code - ShipAus$100
How can l receive free shipping when NOT from Australia and l spend over $199.
When spending over $199 on products you will recieve free shipping to selected countries.
Please place Discount Code - FreeWorld$199
*Free shipping is not available for every country. Please refer to the Shipping Country Chart on the Shipping Policy page.
How can I keep track of my order?
After you place an order, you will receive a tracking number in your Email. You can either track your order through the Courier website or sign in with your Gentle Herd account and click “My Order” to track the order status.
Are duties and taxes included?
• North America
All duties and taxes are included in the price shown on the item page.
• The United Kingdom and EU countries.
The United Kingdom and EU countries are VAT-free regions, so no tariffs are included in the products’ price.
• Other international shipments
All Duties and taxes are calculated and paid before check out and delivery.
Which countries do we deliver to?
Please check our Shipping Country List on our Shipping Policy page.
RETURNS & EXCHANGES
How do I return or exchange an item?
We accept exchanges or returns on most items within 14 days of purchase free of charge. We do not accept returns after this period. Please contact us via support@lebastille.com.au if you require an exchange or return, along with the reason.
*Gift Sale Merchandise Policy
All items purchased as “ GIFT SALE,”including gift cards, gifts with purchase, or discounted merchandise, cannot be returned, exchange, or credit, without exception.
Additionally, all customized or modified items are considered final sales and cannot be returned.
*If your refund is within the original order price amount, your refund will be applied to your original payment method. If your refund amount is more than the actual order price amount, please provide your Paypal account info for your refund. Please be patient as it can sometimes take several days.
Do you offer return labels?
Currently, we do not offer returns labels. However, we will refund the return fee to your original payment account once we have confirmed the returned item(s). We will update you when we have upgraded our labeling service.
When will I receive my refund?
After we receive the item back, we check the piece according to our Return Policy Approval Process. After inspection, we will notify you via Email whether or not the item qualified for a refund. If yes, the refund will be made via the original payment method within 5-7 business days.
Please feel free to contact us via support@lebastille.com.au for any further inquiries.