TRANSPORTATION POLICY

COVID-19 update: Due to COVID-19, you may experience shipping delays for international orders. Sorry for any inconveniences caused. Thank you very much for your patience and understanding.

We need 3 business days to process your order to ship. The delivery time usually needs to be 6 to 15 business days. You can use the tracking number we send to you to follow the order status on our website or official shipping carrier website.

We provide free shipping for customers not from Australia, who purchase over $199. All duties and taxes are calculated and paid at checkout, and there are no additional charges upon delivery. *Free shipping not available for some particular countries. Please refer to the shipping country charts from below.

We can deliver to those countries below:

Below countries enjoy Free Worldwide Shipping Over $199 USD.
Under $199 USD charge $10 USD per order.
*International shipping 6 - 20 business days

Afghanistan Albania Algeria
Andorra Australia Austria
Belarus Belgium Brunei
Bulgaria Cambodia Canada
Chile China Colombia
Croatia Cyprus Czech Republic
Denmark Estonia Finland
France Germany Greece
Hong Kong SAR, China Hungary Indonesia
Ireland Israel Italy
Kazakhstan Latvia Lebanon
Luxembourg Macao SAR,China Malaysia
Maldives Malta Mexico
Moldova Monaco Morocco
Netherlands New Zealand Nigeria
Norway Pakistan Palestine
Peru Philippines Poland
Portugal Puerto Rico Republic of Lithuania
Russia Romania Serbia
Singapore Slovakia Slovenia
South Africa Spain Sri Lanka
Sweden Switzerland Taiwan, PRC
Turkey United Kingdom United States of America
Uruguay Vietnam

Ship to these countries below needs a $10 USD shipping fee per order.
*International shipping 6 - 20 business days

Bahrain Jordan Kuwait
Qatar Ukraine UNITED ARAB EMIRATES

 

Please remember that our shipping time should only be used as a reference, and the delivery time shall prevail. Although we will minimize potential delays, Gentle Herd is not responsible for customs clearance delays or payment approval failures.

If you have any questions or need more information, please feel free to contact our customer service team. We are happy to resolve any questions or concerns for you.